How do I place an order online?
It's simple. Once you have confirmed that you are 21 years old or older, you will enter the site and begin browsing. You can search for specific items by typing a keyword or item number into the text box and clicking Search. Or you can do an advanced search, which allows you to browse by category, by brand, or by catalog item number. Click the item you are interested in, choose a size and quantity, and then click the Add to Cart button. You can remove products from your basket by simply clicking the Remove button for that line item. Always click the Update button after making any changes.
For checkout, we will need your first and last names, phone number, billing and shipping addresses (no P.O. Boxes), e-mail address (to contact you about your order), and credit card information. All of the information you provide to us is private and secure. There is a list of frequently asked questions at the bottom of each ordering page to assist you with your order. Remember that your package will have to be signed for by someone 21 years old or older at the time of delivery.
How do I know for sure that you've received my order?
You will receive an e-mail confirmation detailing your order information. If you have not received an e-mail confirmation within 24 hours of placing your order, please call us at 1-800-443-8242. (9 a.m. - 5 p.m. Mountain time, Monday - Saturday).
Is my personal information secure and private?
Absolutely! Your security and privacy are very important to us. Using Secure Socket Layer (SSL) security software, we encrypt your personal information -- including your name, address, and credit card number -- when you transmit to us over the Internet. We use the best software available today to ensure your security.
Please note that e-mail is not encrypted and is not a secure means for transmitting credit card information.
We are committed to your privacy and take this responsibility seriously. The information you provide to us makes your shopping easier by guaranteeing the accuracy of your order as well as ensuring the ease of future orders by storing your personal data. We will never share your e-mail address with anyone outside of our company. We will only use your phone number to contact you regarding an order. We do not sell any information you have provided about yourself. To maximize our database, we do on occasion share information with database-modeling services. If, at any time, you would like us to delete your information from our database, contact us at 1-800-443-8242.
What do I do if I have a problem with my order?
If you are having difficulty with an online order or need help, you can contact us via e-mail at coorsandco@millercoors.com or you can call us at 1-800-443-8242. Our business hours are Monday through Saturday, 9 a.m. to 5 p.m., Mountain time.
How do I return or exchange something that I've bought online?
If you would like to exchange an item you've purchased online, mail the item back to Miller Beer Gear, BC220, P.O. Box 4030, Golden, Colorado, 80401-1030. Include a note in the box indicating what you need us to do. We will mail you a replacement item at half the normal shipping rate. If you are returning an item, mail the item back to us at the above address. Please include your receipt or invoice. We will reimburse you for the item in the manner you paid for it, less shipping.
When will my order be delivered?
Please allow 2 to 3 weeks for delivery in the continental U.S. Orders normally ship from our brewery store in Golden, Colorado, within three business days after receipt. We will notify you promptly of any delay. Some items may be drop-shipped separately. In the continental U.S., orders are generally shipped UPS® standard ground or by USPS Priority Mail. Express second-day air service is available for an ADDITIONAL amount above the normal shipping charges on most items. Please go to Shipping Information to see rates. Please note that we are not responsible for acts of Mother Nature or delays that are directly related to UPS or the USPS.
What is the difference between the billing address and the shipping address?
The billing address is the address associated with your credit card - it is used to verify your credit card information. The shipping address is where you want your items delivered. This can be the same as your billing address or different from it. The billing address must match the address that your credit card company has on file.
Why do you require a signature at the time of delivery?
At Miller Beer Gear, when it comes to anything related to drinking alcohol beverages, we believe that 21 Means 21®. Our products feature beer logos and are intended for adults of legal drinking age. We do our best to ensure that our merchandise does not get into the wrong hands by requesting a signature at the time of delivery for apartments, rooms, and dormitories on college campuses. If you are not going to be home at the time of delivery, we encourage you to ship your package to your place of business. We also require a signature for any orders over $150.00 for your own protection against identity theft.
I can't remember my password. What should I do?
If you forgot your password, please contact us by e-mail coorsandco@millercoors.com or call us at 1-800-443-8242 during normal business hours. (9 a.m. - 5 p.m., Mountain time).
Can I place international orders online?
At this time, we can only accept domestic orders electronically. If you would like to place an order and you do not live in the United States, please call us directly at 1-800-443-8242. You can also print your completed order form and fax it to us at (303) 277-2649 or e-mail it to us at coorsandco@millercoors.com. Shipping charges will be assessed for your order upon its receipt. You will be notified by e-mail, fax, or telephone of the charges, and, upon your approval, the order will be processed.
Which methods of payment do you accept?
To process your electronic order, you must include your credit card number. Miller Beer Gear accepts VISA®, American Express®, MasterCard®, and Discover®. If you would like to pay by check or money order, please print your completed order form and mail it along with your payment (in U.S. dollars) to:
Miller Beer Gear
BC220
P.O. Box 4030
Golden, Colorado 80401-1030
Your order will not be processed without payment. We cannot process your check or money order without your current phone number.
What if my merchandise arrives damaged?
If it was shipped via UPS, call the UPS help line at 1-800-742-5877 (1-800-pickups). A UPS customer service representative will ask for the tracking number on the front of the shipping label. They will issue a claim number. You may then notify Miller Beer Gear or UPS will notify Miller Beer Gear of the claim number, at which time we will ship a replacement item to you. You will need to keep the damaged merchandise and packaging for at least ten days for UPS inspection. If your package was shipped via USPS Priority Mail, you will need to bring the entire package to your local post office and follow their instructions.
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